Some Questions
We Get Asked All The Time...
How long should I keep the
AcuCalm Beads on for?
AcuCalm Beads can be kept on for up to 5 days at a time.
In hot or sweaty conditions they may naturally fall off after a
few days. Apply your beads to one ear only using the charts
as a guide.
After 5 days, use your finger nail to remove any remaining
beads and wait 2 days before applying the beads to your
other ear. This is to ensure that your acupressure points
remain responsive. Most of the charts use 5 beads and so
the 20 beads on your strip are intended to last for most if
not all of a calendar month.
Can I use the AcuCalm Beads on my children?
Acupressure Beads can be suitable for all ages, but generally we don't recommend them for children under the age of 8 Children and teens can often find themselves calmed by the beads. As long a you are confident that your child can rub the beads to stimulate the acupressure points and will not peel them off, feel free to apply them.
When I rub the one of the points where an AcuCalm Beads is, it feels uncomfortable, is this normal?
Whilst for most people AcuCalm Beads are completely comfortable, you might be one of the few who are very sensitive to them. If any of the beads feel sore when you rub them, then stop rubbing.
After 30 minutes or so, if they continue to feel sore, remove that particular bead. Your experience will vary from one bead application to another, so don't avoid that spot in future as it will very likely feel different next time.
How often do I need to rub my AcuCalm Beads for and for how long?
Remember 3 and 3... that's three times a day for around 3 minutes. This 3 minutes is for all of the bead positions combined, not per bead. No need to be exact, this is a guide. Rubbing more often (so long as you're not making them sore) is completely fine.
Do I need to take my piercings out to apply my AcuCalm Beads?
Generally no, unless your piercings take up most of the space in and around your ear. Often piercings can be in specific acupressure / acupuncture points and whilst it is still a matter for debate, it's possible that piercings desensitise these powerful points. Thankfully the ear has over 200 of these points and so there is always something to work with.
Terms & Conditions
Last updated: 28th April 2026
This page sets out the legal terms governing the use of the AcuCalm website, the purchase of products, subscription services, and how personal data is handled. By accessing this website or purchasing products or services from AcuCalm you agree to the policies and terms set out below.
PRIVACY POLICY
Information We Collect
Information you provide
When you place an order, subscribe to services, create an account, or contact us, we may collect:
Name
Email address
Billing address
Shipping address
Telephone number
Payment information (processed securely by our payment provider)
Information you provide when contacting us
Payment information is processed securely by third-party payment providers. AcuCalm does not store full card details.
Information Collected Automatically
When you visit the website we may automatically collect certain technical information including:
IP address
Browser type and version
Device type
Pages visited
Time zone
Website usage and interaction data
This information helps us understand how visitors use the website and allows us to improve functionality and performance.
How We Use Your Information
Process and fulfil orders
Provide access to digital services and subscriptions
Arrange payment and delivery
Send order confirmations and service communications
Provide customer support
Improve the performance and usability of the website
Send marketing communications where you have consented to receive them
AcuCalm does not sell, rent or trade personal data to third parties
Sharing Your Information
Personal information may be shared with trusted service providers where necessary to operate our business, including:
WIX (website platform)
Payment processors such as Stripe or PayPal
Shipping providers
Website analytics services
These providers only receive information necessary to perform their services and are required to handle personal data securely.
We may also disclose information where required by law or where necessary to protect our legal rights.
Cookies and Tracking Technologies
We use cookies to remember your cart, recommend products, and analyze website performance. You can manage cookie settings in your browser.
Data Security
Promotional codes must be applied at checkout and cannot be added after the order is placed.
Each promotional code is valid for a limited time and may only be used once unless otherwise stated.
Discounts cannot be combined with other offers unless explicitly mentioned.
We reserve the right to cancel any promotional campaign or reject discount code misuse at our discretion.
Your Rights
Under UK data protection law you have the right to:
access personal data held about you
request correction of inaccurate data
request deletion of personal data
object to certain types of processing
request transfer of your data to another provider
Requests can be made by contacting: sarah@acucalm.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
Third-Party Links
Our website may contain links to third-party websites (e.g., social media, delivery services). We are not responsible for their privacy practices or content.
Website Use
All content on this website including text, graphics, audio tracks, placement guides, protocols and materials is the intellectual property of AcuCalm unless otherwise stated. Content may not be copied, reproduced, distributed or shared without written permission.
Products and Services
AcuCalm provides wellness products and digital services including:
auricular acupressure ear beads
placement guides and protocols
subscription access to a therapeutic audio library
Health and Medical Disclaimer
These products and services are intended for general wellbeing support only.They are not medical devices and are not intended to diagnose, treat, cure or prevent disease. Information provided through the AcuCalm website, audio library, guides and materials is provided for general wellbeing and educational purposes only. The information provided does not constitute medical advice.
AcuCalm products and information should not replace professional medical diagnosis, advice or treatment.
Individuals with medical conditions, skin conditions, allergies, or those who are pregnant should consult a qualified healthcare professional before using ear bead products.
Use of AcuCalm products is undertaken at the user’s own discretion and responsibility.
Orders
By placing an order you confirm that:
you are at least 18 years of age
the information provided during checkout is accurate
you are authorised to use the payment method provided
AcuCalm reserves the right to cancel or refuse orders where fraud or misuse is suspected.
Pricing
All prices are displayed in GBP (£).
Notice will be given of any planned price changes.
Delivery charges if applicable are displayed during checkout.
Digital Subscriptions
AcuCalm offers subscription access to a therapeutic audio library.
Subscriptions operate on a recurring billing basis.
By purchasing a subscription you agree that:
access to digital content begins immediately after purchase
subscriptions renew automatically unless cancelled
subscriptions may be cancelled at any time
If cancelled, access to the service continues until the end of the current billing period.
Digital Content and Consumer Rights
By purchasing a subscription or digital content from AcuCalm you expressly consent to immediate access to digital content.
You acknowledge that once access to digital content has begun you lose the statutory 14-day cancellation right for digital content, as permitted under the Consumer Contracts Regulations.
Payment Disputes and Chargebacks
Customers agree to contact AcuCalm directly to resolve any payment concerns before initiating a chargeback or dispute with their bank or payment provider. Where access to digital services has been provided, AcuCalm reserves the right to supply evidence of service access or account activity in response to payment disputes.
Accounts associated with chargebacks or payment abuse may be suspended.
Intellectual Property
All audio tracks, protocols, placement guides, written materials and digital content provided by AcuCalm remain the intellectual property of AcuCalm. They may not be reproduced, shared, copied, distributed or resold without written permission.
Limitation of Liability
To the fullest extent permitted by law, AcuCalm shall not be liable for indirect or consequential losses arising from the use of products or services. Nothing in these terms limits liability where it would be unlawful to do so under UK law.
Governing Law
These terms are governed by the laws of England and Wales.
Returns & Refund Policy
This policy explains how returns, refunds and subscription cancellations are handled.
Subscription Services
AcuCalm subscriptions provide immediate access to digital content.
Once access to digital services has begun:
subscription payments are non-refundable for the current billing period.
Subscriptions may be cancelled at any time.
Cancellation prevents future payments but access continues until the end of the current billing cycle.
Ear Beads and Physical Products
AcuCalm ear beads are sanitised wellness products designed to be worn directly on the skin.
For hygiene and safety reasons these ear bead products cannot be returned once opened or used.
The length of time ear beads remain comfortable or suitable for wear varies between individuals and may depend on factors including:
skin sensitivity
natural skin oils
weather conditions
lifestyle factors such as perspiration or activity levels
Because of this natural variation no guarantee is given regarding the length of time ear beads remain in place or suitable for wear.
Faulty or Damaged Products
If a product arrives damaged or faulty, please contact us within 48 hours of delivery. These are delicate products and need to be handled with care. During application occasionally the titanium pellet may come off if the sticker has been over handled. This is to be expected as a possibility if products are roughly handled and this would not be categorised as a fault with the product.
Photographic evidence may be requested before arranging a replacement.
Non-Returnable Items
The following items are not eligible for return or refund:
opened ear bead products (unless faulty or not as described)
used products
digital products
subscription services already commenced
Incorrect Orders
If you receive the wrong item please contact us within 48 hours of delivery.
Contact Information
If you have any questions regarding this Privacy Policy, please contact us at sarah@acucalm.co.uk.
The Light House
2 Reservoir Houses Ogston
Higham,
Derbyshire
DE55 6EL